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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality by Despina Dapias Wilson,Theresa Del Tufo,Anne E.C. Norman

The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

by Despina Dapias Wilson,Theresa Del Tufo,Anne E.C. Norman


ISBN 13: 9780786430369

Format: Paperback (220 pages)
Publisher: McFarland & Co Inc
Published: 15 Jun 2007

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